Refund Policy

Refund Policy

Last Updated: March 2026

1. Introduction

At Trellia, we strive to provide the best possible service to our customers. We understand that sometimes circumstances may require a refund. This Refund Policy outlines our terms and conditions for refunds on all purchases made through our platform.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Technical issues preventing access to services that cannot be resolved within 48 hours
• Billing errors or duplicate charges
• Services not as described
• Cancellation within the designated cooling-off period

3. Refund Period

We offer different refund periods based on the type of service:

• SAP Access Subscriptions: 7-day money-back guarantee from the date of purchase
• Online Courses: 14-day refund window if you have not completed more than 20% of the course
• Enterprise Solutions: 30-day evaluation period subject to terms in enterprise contract
• Custom Implementations: Refunds considered on a case-by-case basis

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at admin@trellia.com
2. Include your order number and the reason for the refund request
3. Our team will review your request within 3-5 business days
4. Upon approval, refunds will be processed within 10-14 business days

5. Refund Processing

Once your refund is approved:

• Refunds will be credited to the original payment method
• Processing time may vary depending on your payment provider
• Partial refunds may be available for annual subscriptions based on unused months
• Currency conversion differences may apply for international transactions

6. Non-Refundable Items

The following are not eligible for refunds:

• Custom development or consulting services already completed
• Third-party products or services purchased through our platform
• Setup fees or one-time configuration charges
• Promotional or discounted items unless otherwise stated

7. Cancellations

You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing cycle. No prorated refunds will be provided for partial months unless otherwise required by law. To cancel your subscription, please contact our support team or manage your account settings in the dashboard.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: admin@trellia.com

Address: 123 Learning Street, Tech City, TC 12345